General Practices & Protocols

General Practices & Protocols, Enhanced Cleaning & Disinfection Policies

Owners of The Kings Arms

Our Team

  • Temperature checks will be taken daily before entering the building
  • All team members will be required to wash their hands (or use hand sanitiser) every 20 minutes
  • All team members will be required to stay at home if unwell
  • All team members will be required to follow official guidance on self-isolating
  • All team members will be required to wear PPE as appropriate
  • The team will follow a policy of no physical contact and maintain social distancing, wherever possible

Our Residents

  • Your temperature will be taken at the hotel entrance and if your temperature is 38 degrees or above you, unfortunately, you will be declined entry and your stay re-scheduled.
  • Please respect the social distancing measures in place
  • We have cleaned your bedroom with extra care and sanitised it in line with government guidelines
  • We have removed non-essential items to minimise any contamination risk
  • Please use your bedroom toilet rather than toilets in public areas
  • Please wash your hands when returning to your bedroom
Best Country Retreat Dorset
Country Pub and Hotel Dorset

Our Hotel

  • The highest food safety standards will continue to be maintained
  • Room service will be provided at no extra cost, service is restricted to delivery to the bedroom door
  • Social distancing measures will be in place in all common areas
  • A one way system throughout the hotel will be implemented where possible
  • Lifts will only be available for use by prior arrangement with management
  • Signage will be displayed in all common areas to reinforce social distancing message
  • Enhanced cleaning programme in public areas with an increased frequency in disinfection of high touch areas
  • Hand sanitising stations will be provided at every doorway/key public area (front desk, restaurant, spa, toilets)
  • Housekeeping will be available on request only, guests to vacate room and ventilate prior to housekeeping staff entering

General Practices & Protocols, Food & Beverage

  • We have reduced the number of tables in the dining rooms and expanded our outdoor spaces and food offerings
  • We have expanded dining hours during higher occupancy periods
  • We will limit table linens and have established strict table/chair sanitisation procedures between guest seating periods
  • Salt and pepper shakers will be removed and available on request. They will be sanitized after each use
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Our teams commitment to you

  • All team members are required to:-
    • Stay home when unwell
    • Practice good personal hygiene including regular hand washing
    • Maintain social distance
    • Wear PPE where appropriate
    • Follow the company’s COVID-19 Secure operating procedures
  • Our team have and will receive ongoing training
  • Our team have new “no contact” protocols – including handshakes

If in the unfortunate case, you have any COVID-19 symptoms such as fever, cough, shortness of breath, or loss of taste and smell, we ask that you contact us, and allow us to reschedule your stay.

It is important to note, that for the safety of our guests and the safety of our team, that any guests displaying symptoms consistent with COVID-19 will be requested to seek medical attention. Should you be advised to self-isolate, we will request that you check out immediately and return home. You will be refunded the balance of your stay.

We ask that everyone respects the 2m social distancing guidance
And finally, please treat our team and your fellow guests with kindness and respect; this is a difficult time for all of us.

We can’t wait to see you soon. Travel safe and stay well.

To find out more about our stunning country pub and hotel, and to book your stay, get in touch with our friendly and helpful team by calling us on 01963 220281 today.